Creative Support Limited

Creative Support - Staffordshire Services

Home care agency in Stoke-on-trent

CQC GoodDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressUpper Floor Office, 17-29 Robert Heath Street, Stoke-on-trent, ST6 1LH

Do you run Creative Support - Staffordshire Services? Manage this listing free.

About

Creative Support – Staffordshire Services is a home care agency based in Stoke-on-Trent that delivers care and support in people's own homes. The agency is part of Creative Support Limited, a not-for-profit organisation that supports people across England with a range of needs including dementia, older age, learning disabilities, physical disabilities and mental health. The service focuses on person-centred care tailored to individual circumstances and goals.

The agency was rated Good by the Care Quality Commission in 2019, achieving Good grades across all key-question areas: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 29 July 2019 · Last inspected 1 July 2019

Inspectors found that Creative Support Stoke-on-Trent, which supports 32 people with learning and sometimes physical disabilities across ten small houses or bungalows of no more than four people each, provides safe, consistent and person-centred everyday care. Staff were described as skilled, caring and respectful of privacy and dignity, and they encouraged people to make choices and to stay independent. Staffing, medicines, infection control and care planning were all found to be working well.

Strengths noted
  • Staff were safely recruited and had the skills and knowledge to give effective support
  • People were involved in planning and reviewing their care, and staff followed care plans that reflected their wishes
  • Staff promoted choice and independence in ways people could understand and respected their privacy
  • Systems for monitoring the service, handling complaints and learning from mistakes were in place and well understood

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Older people (65+)
Physical disabilities
Younger adults (under 65)

What's nearby

GP surgery650 m
Hospital3.7 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpaceSparse
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtLimited
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesSparse
  • Retail ShoppingSparse
  • SupermarketsAmple
  • TakeawaysAdequate

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Creative Support - Staffordshire Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Creative Support - Staffordshire Services is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 3.7 miles away. The local GP practice is BROOK MEDICAL CENTRE, 0.4 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Royal Stoke University Hospital · 3.7 mi
Nearest GP · CQC Good
BROOK MEDICAL CENTRE · 0.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

Reviews from families

No reviews yet. If someone close to you lives or lived at Creative Support - Staffordshire Services, your experience helps other families.

    Write a review
    Your rating

    Your review will appear on AskBart and the home may share it on its own channels. Only your first name and relationship are shown.

    Call

    Make an enquiry

    Your enquiry goes to Creative Support - Staffordshire Services so they can get back to you. Bart, our AI assistant, also answers by email and passes anything he can't answer to our team. We don't share your details with anyone else.

    Free, independent help

    Talk to an adviser

    Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.

    We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.

    Do you run Creative Support - Staffordshire Services?

    This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.