Caremark
Zinnia Care Limited
Home care agency in Hemel Hempstead, Hertfordshire
Operated by Caremark
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About
Zinnia Care is a home care agency based in Hemel Hempstead that provides domiciliary care and support to people living in their own homes. The agency supports older people, younger adults, and individuals with dementia, physical disabilities, mental health conditions and learning disabilities. Its services include long and short-term care, companionship visits, assistance with domestic tasks, support for medical appointments, and end-of-life care.
Zinnia Care is registered with the Care Quality Commission. In its 2021 inspection, the agency was rated Requires Improvement overall, with Safe and Caring rated Good, and Effective and Well-led rated Requires Improvement. Responsive was rated Good.
What inspectors found
CQC: Requires improvementReport published 8 September 2021 · Last inspected 9 June 2021
Inspectors found that many people valued the friendly staff and the consistent core teams who got to know them, and that staff respected people's dignity and privacy. The report, which rated the service Requires Improvement, describes poor organisation and rota planning that led to late and missed visits, with some people receiving care from staff who did not know their needs. Staff and people also felt that management did not respond well to concerns.
- Eight people said care staff were friendly and that they would recommend the service.
- People usually had a regular core team, built relationships with them and felt safe with them.
- Staff promoted people's dignity and privacy, and risk assessments gave guidance on supporting people safely.
- People were happy with how their medicines were given, and care plans were reviewed with people and their families where appropriate.
- Visits were sometimes late or missed, and concerns raised with the office were said to have led to no meaningful changes.
- Staff reported little management support, pressure to work extra hours, and rotas planned only a few days ahead that did not allow enough travel time between visits.
- Staff said their training was not effective in preparing them for their role, and inspectors made a recommendation about staff competency and skills.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Zinnia Care Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Zinnia Care Limited is backed by a local NHS health network. The nearest A&E is Watford General Hospital, 8 miles away. The local GP practice is FERNVILLE SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Caremark
Zinnia Care Limited is one of 105 services run by Caremark on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hemel Hempstead
Information last reviewed October 2026.
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