Home care agency
Xen Care Services
Home care agency in Ipswich, Suffolk
Xen Care Services
Home care agency in Ipswich, Suffolk
Operated by Kare Plus
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About
Xen Care Services is a home care agency based in Ipswich, Suffolk, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults under 65, and people with dementia, mental health needs and learning disabilities. Its primary focus is dementia care.
Xen Care Services was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the agency's care to be Good in its Caring key question, but identified areas for improvement in Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 7 September 2023 · Last inspected 31 July 2023
The service provides personal care to people in their own homes, and most people and relatives who gave feedback were satisfied, saying care met their needs and staff treated them with respect. Staff were safely recruited, trained for their roles, and followed medication and infection control procedures. Inspectors found that risk management and care planning had improved since the previous inspection, but the provider's governance and oversight were still not effective enough to ensure consistently good leadership.
- Staff were safely recruited and received training relevant to their roles and to people's needs, including specialist learning disability and autism training.
- People received their medication as prescribed, and staff followed infection prevention and control procedures.
- People who used personal care said it met their needs, that they were treated with respect, and that staff were asked for consent and were complimentary about staff's approach.
- The provider acted appropriately when people raised issues, and the service is no longer in breach of the regulation on safe care and treatment.
- The provider's governance and quality assurance systems did not reliably identify the shortfalls inspectors found, so the service remains in breach of the regulation on good governance.
- Audits need further development to consistently analyse, record and evidence the actions taken and any lessons learnt.
- The provider was not always able to show how it applied the principles for supporting people with a learning disability and autistic people, and inspectors recommended a fuller assessment of this.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldSparse
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Xen Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Xen Care Services is backed by a local NHS health network. The nearest A&E is Ipswich Hospital, 2.9 miles away. The local GP practice is BURLINGTON PRIMARY CARE, 0.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Kare Plus
Xen Care Services is one of 20 services run by Kare Plus on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Ipswich
Information last reviewed October 2026.
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