Home care agency

Wiltshire Council Reablement Service (Chippenham Hub)

Home care agency in Chippenham, Wiltshire

Wiltshire Council Reablement Service (Chippenham Hub)

Home care agency in Chippenham, Wiltshire

Operated by Wiltshire Council

CQC GoodDementia
NeighbourhoodGreen Surroundings
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
AddressMonkton Park Offices, Monkton Hill, Chippenham, SN15 1ER
Registered managerKerry Elizabeth A'Court

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About

Wiltshire Council Reablement Service (Chippenham Hub) is a home care agency based in Chippenham, Wiltshire. It delivers care and support to people in their own homes, with a focus on dementia. The service supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairment, and learning disabilities.

The agency was rated Good by the Care Quality Commission in 2019, receiving Good grades across all five key questions: Safe, Effective, Caring, Responsive, and Well-led.

What inspectors found

CQC: Good

Report published 29 August 2019 · Last inspected 24 July 2019

Inspectors found that this home-based reablement service typically supports people for around six to eight weeks or less, helping them rebuild skills and confidence after illness or injury, and that many no longer needed a service afterwards. People spoke positively about the staff, their privacy and dignity were respected, and there was a strong focus on helping people become more independent. Staff were safely recruited, there were enough of them, and people were regularly asked for their views.

Strengths noted
  • Assessments were thorough and considered people's expectations, goals and any equipment that could help them.
  • Each person's progress and goals were reviewed at a weekly meeting, so support could be changed promptly.
  • People said they had regained everyday skills such as getting ready for the day and preparing meals.
  • Information was available in different formats and languages, and people were supported to keep choice and control over their lives.
Areas to improve
  • Support plans did not show the stages of people's reablement journey, and the registered manager planned to make them more person-centred.
  • Staff had not always signed medicine administration records when they had supported people to take their medicines; the records were corrected and errors reduced.
  • Some training was not delivered in a timely way because of the service's changing needs, although further training had been arranged.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery0.7 miles
Hospital12.8 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtAmple
  • Bowling GreenAdequate
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAdequate
  • Retail ShoppingSparse
  • SupermarketsAmple
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Wiltshire Council Reablement Service (Chippenham Hub) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Wiltshire Council Reablement Service (Chippenham Hub) is backed by a local NHS health network. The nearest A&E is Royal United Hospitals, Bath, 12.8 miles away. The local GP practice is ROWDEN SURGERY, 0.7 miles away, rated ‘Outstanding’ by the CQC.

Nearest hospital · A&E
Royal United Hospitals, Bath · 12.8 mi
Nearest GP · CQC Outstanding
ROWDEN SURGERY · 0.7 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Wiltshire Council

Wiltshire Council Reablement Service (Chippenham Hub) is one of 4 services run by Wiltshire Council on AskBart. See how the group's services are rated and where it operates.

See all 4 Wiltshire Council listings →

Information last reviewed October 2026.

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