Westbourne Care Home
Care home in Hitchin, Hertfordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Westbourne Care Home is a residential care home for older people in Hitchin, Hertfordshire, conveniently positioned for access to nearby Letchworth, Stevenage and Luton. The home provides care for 27 residents and has been operating since 1984. It was rated Good by the Care Quality Commission in 2022, with key-question grades of Good for Effective, Caring, Responsive and Well-led care, though the home was assessed as Requiring Improvement on Safe.
The home is set within grounds that include gardens and outdoor seating areas for residents to use.
What inspectors found
CQC: GoodReport published 25 October 2022 · Last inspected 29 September 2022
Inspectors found Westbourne Care Home, which supports up to 27 older people, some living with dementia, to be safe and well cared for overall, with staff described as friendly and familiar with residents. Medicines handling and infection control were generally sound, though some risk records, PRN protocols and mask use needed tightening. Activities, end-of-life care, communication support and leadership by a newly appointed manager were all viewed positively.
- Residents and relatives said they felt safe, and staff were described as friendly and knowledgeable about people's needs
- Medicine records were consistent and tallied with stock, and recording systems were used reliably
- A varied activities programme was in place, with a quarterly newsletter keeping families informed
- Management was seen as open and responsive, and previous inspection issues had been addressed
- Risk management documentation, such as repositioning timings and follow-up after incidents, needed to be more robust
- Protocols for as-needed medicines were not always in place
- Some care did not consistently respect people's choices and dignity, including staff gender preferences, and the lounge carpets needed cleaning or replacing
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Food hygiene rating
Very good
Food Standards Agency · inspected October 2025
What's nearby
- Near a main road
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysAdequate
Local crime statistics
204 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Hertfordshire council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £852 |
| 2025 | £906 |
What Hertfordshire council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Westbourne Care Home is backed by a local NHS health network. The nearest A&E is Lister Hospital, 3.6 miles away. The local GP practice is BANCROFT MEDICAL CENTRE, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Hitchin
Local clubs, charities and support groups that help older residents stay active and connected.
The Red Shed Project Charitable Incorporated Organisation
The Red Shed CIO provides gardening and garden inspired activities for people living with dementia and their carers in Hertfordshire. Our aim is to improve the mental and physical wellbeing of our…
Crossroads Caring For Life Ltd
To relieve stresses experienced by unpaid Carers and adults or children who have care needs as a result of disability, illness or age. We do this through the provision of community-based support…
Age Concern Stevenage
Aims to promote the well-being of all older people in the Borough of Stevenage and to help make later life a fulfilling and enjoyable experience. Current activities include: Provision of…
Douglas Drive Senior Citizens Association
We provide the opportunity for senior citizens of Stevenage and surrounding villages to regularly take part in our day care sessions. Activities are aimed to provide a continued feeling of…
Khidmat
Khidmat runs services for older people and carers mainly from Pakistani/Kashmiri communities. We run Wellbeing clubs for older people and provide information, advice and advocacy. We also have…
Age Concern, Luton
Age Concern Luton provides a wide range of services to meet the different needs of older people and their carers in Luton. This includes home support, gardening service, a visiting scheme,…
More care homes near Hitchin
Information last reviewed October 2026.
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