Home care agency
Walfinch West Suffolk
Home care agency in Ipswich, Suffolk
Walfinch West Suffolk
Home care agency in Ipswich, Suffolk
Operated by Navarros Care
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About
Walfinch West Suffolk is a home care agency based in Ipswich, Suffolk, providing care and support in people's own homes. The agency supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
Walfinch West Suffolk was rated Requires Improvement by the Care Quality Commission in 2022. The inspection found the Caring key question to be Good, while Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 25 May 2022 · Last inspected 19 April 2022
Inspectors rated this domiciliary care service, which provides personal care in people's own homes to 21 people (13 receiving personal care), as requiring improvement. People described staff as kind and respectful, said they had not experienced missed calls and were kept informed when running late, and said they received a consistent team and their medicines as prescribed. Staff were described as knowing people well, and the report notes staff wore personal protective equipment and COVID-19 testing was in place.
- Staff were described as kind, caring and respectful of people's dignity
- Consistent team of staff, with people reporting few missed calls and good communication when delays happen
- People said they received their medicines as prescribed
- Staff knew people well, as confirmed by people using the service and relatives
- Risk management plans needed more detail so staff had clear guidance on monitoring and reducing risks
- Recruitment checks were not completed for all new staff before they started work
- Mental capacity was not assessed in care planning, and staff had not been trained on the Mental Capacity Act
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Walfinch West Suffolk will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Walfinch West Suffolk is backed by a local NHS health network. The nearest A&E is Colchester Hospital, 9.5 miles away. The local GP practice is HADLEIGH HEALTH CENTRE, 0 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Navarros Care
Walfinch West Suffolk is one of 4 services run by Navarros Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Ipswich
Information last reviewed October 2026.
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