Home care agency

Victoria Pook Care Provider

Home care agency in Freshwater, Isle of Wight

Victoria Pook Care Provider

Home care agency in Freshwater, Isle of Wight

CQC GoodDementia
NeighbourhoodHigh Retirement Community
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
Address1st Floor The Old Pottery, Avenue Road, Freshwater, PO40 9UU

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About

Victoria Pook Care Provider is a home care agency that delivers care and support in people's own homes from its base in Freshwater, Isle of Wight. It supports people with dementia, older adults aged 65 and over, younger adults and people with physical disabilities, with dementia as its main care focus.

Care packages are designed around each client's needs and can be adjusted in scope and timing, with support given when, where and how the client prefers. Carers can help with all aspects of personal care at home, helping clients stay as independent as possible, from getting out of bed and washing or bathing to dressing and preparing a chosen breakfast. Packages are reviewed regularly, and the agency is rated Good by the Care Quality Commission overall, with all five key questions rated Good in a report published in 2021.

What inspectors found

CQC: Good

Report published 4 November 2021 · Last inspected 20 October 2021

Inspectors found that people and their relatives were highly satisfied with this home care agency, describing staff as warm, empathetic and kind. The report says people were supported to stay safe, were content with how their medicines were handled, and received visits on time, with the provider contacting people when a visit was delayed. Staff were described as skilled, responsive to people's wishes, and as building positive relationships that improved people's quality of life.

Strengths noted
  • Relatives and people using the service reported high satisfaction, and staff were described as caring and kind.
  • Safeguarding and medicines arrangements were in place, and staff had been trained in safe medicines administration.
  • Visits were reported to be punctual, and the provider monitored visits and contacted people when running late.
  • Staff received induction and training, had their competence checked, and recruitment procedures were in place.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Older people (65+)
Physical disabilities
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital10.1 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpaceLimited
  • Golf CourseSparse
  • Public ParkLimited
  • Tennis CourtAdequate
  • Bowling GreenSparse
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesAdequate
  • Retail ShoppingSparse
  • SupermarketsSparse
  • TakeawaysSparse

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Victoria Pook Care Provider will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Victoria Pook Care Provider is backed by a local NHS health network. The nearest A&E is St Mary's Hospital, 10.1 miles away. The local GP practice is WIGHT PRIMARY PARTNERSHIPS LTD, 0.3 miles away.

Nearest hospital · A&E
St Mary's Hospital · 10.1 mi
Nearest GP
WIGHT PRIMARY PARTNERSHIPS LTD · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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