UR Hands Care
Home care agency in Luton
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About
UR Hands Care is a home care agency that delivers care and support in people's own homes. It offers live-in care, with support available around the clock. Its care focus is dementia, and it supports older people aged 65 and over as well as people with physical disabilities. The agency's office is in Luton, Bedfordshire.
The Care Quality Commission rated UR Hands Care as Requires Improvement overall in its report published in 2021. Within that assessment, the agency was rated Good for being effective, caring and responsive, and Requires Improvement for being safe and well-led.
What inspectors found
CQC: Requires improvementReport published 20 May 2021 · Last inspected 22 April 2021
Inspectors found that people receiving personal care in their own homes, including some with dementia, were positive about the service and the staff who visit them. Families described consistent, reliable carers, and people said they felt safe, were treated kindly, and had choice over their daily support. The report notes that the provider has made clear progress since the previous inspection, and the rating has moved from inadequate to requires improvement.
- Staff were described as kind, caring and unhurried, and relatives valued the continuity of the same carers.
- Staff had completed a range of training, knew how to keep people safe, and safe recruitment and sufficient staffing were in place.
- People's care records were personalised, assessments were completed, and people were involved in decisions about their care.
- The provider had made improvements to auditing and quality systems and learned from earlier concerns, and staff felt supported.
- Some care records contained conflicting information, and medication administration records and observations did not always follow the provider's policy or best practice, which could have placed people at risk.
- The provider's statement of purpose was out of date, and some policies did not fully reflect how the service operates in people's own homes.
- Further improvements to auditing and quality systems are still needed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — UR Hands Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
UR Hands Care is backed by a local NHS health network. The nearest A&E is Luton and Dunstable Hospital, 2.4 miles away. The local GP practice is BUTE HOUSE MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Luton
Information last reviewed October 2026.
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