Home care agency
Generixcare Luton
Home care agency in Luton
Generixcare Luton
Home care agency in Luton
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About
Generixcare Luton is a home care agency based in Luton, Bedfordshire, delivering care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults under 65, and people with dementia, physical disabilities and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. It was rated Good for Effective, Caring and Responsive care, though Requires Improvement was given for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 6 September 2021 · Last inspected 13 July 2021
Inspectors rated this home-care service Requires Improvement, down from Good, after a focused review of safety and leadership. They found some visits were late or shortened, and some staff lacked the training and skills needed to work safely. The report also credits the service's COVID-19 protections and its partnership working with other services.
- COVID-19 risk measures were in place, including policies, risk assessments and protective equipment for staff, who had training on infection control.
- People were supported to make choices and stay in control of their lives, with minimal restriction on their decisions.
- The service worked well with other health and social care providers, and the provider acted quickly when gaps in this were identified.
- The registered manager used feedback from people, relatives and staff to learn and make improvements to the service.
- Some care visits were late or shortened, leaving some people feeling rushed or anxious and at risk, such as long gaps between meals or late time-critical medicines.
- Some new and agency staff were not well trained, and checks on staff competence in medicines administration were not always robust.
- Risk assessments and guidance for staff were not detailed enough, safeguarding understanding was not strong, and some incidents were not reported to CQC as required.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Generixcare Luton will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Generixcare Luton is backed by a local NHS health network. The nearest A&E is Luton and Dunstable Hospital, 2.5 miles away. The local GP practice is BUTE HOUSE MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Luton
Information last reviewed October 2026.
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