Thurrock Branch
Home care agency in Grays, Thurrock
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About
Thurrock Branch is a family-run home care agency based in Grays, Thurrock, Essex. It provides care and support in people's own homes, including personal care such as bathing, washing and showering, and help with skin, oral, hair and nail care. The agency also prompts and monitors medication.
The agency's stated care focus is dementia, and it supports people across several client groups: older people, younger adults under 65, people with physical disabilities, people with mental health needs, people with sensory impairment, and people with learning disabilities. It is registered with the Care Quality Commission and was rated Good overall in a report published in 2019, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led questions.
What inspectors found
CQC: GoodReport published 27 February 2019 · Last inspected 3 February 2019
Inspectors found that this domiciliary agency, which was supporting 60 people at the time of the visit, had a stable team whom people and relatives knew well. Staff were described as kind and affectionate, care plans reflected people's individual preferences, and consent was sought before care took place. Staff reportedly felt valued and supported by the service and its registered manager.
- People, relatives and external professionals spoke highly of the service, and people described strong relationships with a consistent staff team.
- People were involved in decisions about their care and offered choices in ways suited to their needs, including an approach used for a person who did not speak English.
- Staff received the training, supervision and support they needed, and the registered manager was described as passionate about improving the service.
- Recruitment checks were thorough, staff had safeguarding training and felt confident raising concerns, and quality assurance systems were in place.
- Some risk assessments had not been completed at the time of the inspection, although these were created and put in place straight after inspectors raised it.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Thurrock Branch will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Thurrock Branch is backed by a local NHS health network. The nearest A&E is Basildon Hospital, 4.6 miles away. The local GP practice is ORSETT SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Grays
Information last reviewed October 2026.
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