The Place Up Hanley
Residential care home in Stoke-on-trent
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About
The Place Up Hanley is a 51-bed care home in Bucknall, Stoke-on-Trent, providing residential care, dementia care, respite care and mental health support. Bedrooms are equipped with a TV/DVD player. Residents can use an on-site pub and café, a secure garden, an on-site hair salon and a corner shop for everyday items. Parking is available on site.
The activities programme includes arts and crafts, music, exercise classes and themed events, and residents make regular outings to local places such as museums and gardens, with support from staff. The home accepts both privately funded and Local Authority funded residents, for short-term or long-term care.
The Care Quality Commission's most recent published rating for the home is Requires Improvement, from a report issued in 2022. Its key-question grades are Good for Effective and Caring, and Requires Improvement for Safe, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 6 June 2022 · Last inspected 22 April 2022
The Place Up Hanley is a care home registered for up to 51 people, with 30 living there at the time of the visit, including younger and older adults, some living with dementia or mental health needs, and some with physical or sensory disabilities. Inspectors found that staff felt more supported and that the home was clean and adapted to residents' needs. The report says some processes, including medicines and care planning, still need further work.
- Improvements have been made since the last inspection, and the provider is no longer in breach of regulations.
- The registered manager is open to feedback and acted on the issues inspectors identified.
- Infection prevention measures protected people, and visits were supported in line with government guidance.
- Relatives and staff were positive about the registered manager, and staff said they felt more supported.
- New quality assurance systems were still being introduced and were not yet fully embedded, so inspectors could not be sure they would always be effective.
- Medicines processes had improved but some further work was needed, and some care plans lacked detail, particularly after incidents.
- Two people did not have decision-specific capacity assessments in place, and feedback on staffing levels, food and communication from relatives was mixed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
Food hygiene rating
Very good
Food Standards Agency · inspected February 2026
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysAdequate
Local crime statistics
236 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Respite (short stay) | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Stoke-on-Trent council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £659 |
| 2025 | £712 |
What Stoke-on-Trent council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
The Place Up Hanley is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 3.3 miles away. The local GP practice is POTTERIES MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Stoke-on-trent
Local clubs, charities and support groups that help older residents stay active and connected.
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Age Concern Stone and District
We are a small organisation offering a variety of services to older people in the north of Stafford Borough.
Moorlands Voluntary and Community Transport
We provide voluntary and community transport to those in need across the Staffordshire Moorlands. We use volunteer drivers who use their own cars to take people to primarily health related…
More care homes near Stoke-on-trent
Information last reviewed October 2026.
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