Home care agency
Team A5 Head Office
Home care agency in Thornton Heath, Croydon
Team A5 Head Office
Home care agency in Thornton Heath, Croydon
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Team A5 Head Office is a home care agency based in Thornton Heath, Croydon, providing care and support in people's own homes. It supports older people, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The Care Quality Commission rated Team A5 Head Office as Requires Improvement in its 2022 report. The agency was rated Good for Effective, Caring and Responsive care, and Requires Improvement for Safe and Well-led practice.
What inspectors found
CQC: Requires improvementReport published 12 August 2022 · Last inspected 30 June 2022
Inspectors found that staff know the one person they support well and communicate with them in ways that respect their wishes, with the relative speaking highly of the service. Care planning, training, medicines management and support to take part in community activities were reported as positive. Some risk assessment, infection-control and recruitment shortfalls were identified, along with a quality assurance framework that was not robust.
- Staff know the person well and respect their wishes and preferences
- Staff support people with patience, dignity and respect, and promote independence
- Medicines management was found to be safe and staff feel supported and valued
- Support to access the local community and take part in meaningful activities
- Risks were not always assessed, monitored and managed
- Infection-control guidance was not always followed, and some recruitment checks were not completed before staff started
- The provider's quality assurance and internal audits did not identify shortfalls in care
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Team A5 Head Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Team A5 Head Office is backed by a local NHS health network. The nearest A&E is Croydon University Hospital, 0.5 miles away. The local GP practice is BRIGSTOCK MEDICAL PRACTICE, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Thornton Heath
Information last reviewed October 2026.
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