Home care agency
Grove Care Agency Limited
Home care agency in Thornton Heath, Croydon
Grove Care Agency Limited
Home care agency in Thornton Heath, Croydon
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Grove Care Agency Limited is a home care agency based in Thornton Heath, Croydon, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities and substance misuse.
Grove Care Agency Limited was rated Requires Improvement by the Care Quality Commission in 2021. The inspection found the agency Requires Improvement on safety, effectiveness, responsiveness and leadership, and rated it Good on caring.
What inspectors found
CQC: Requires improvementReport published 15 June 2021 · Last inspected 18 May 2021
Inspectors found that the agency's staff knew the person they supported well and understood their needs, risks and how to help with mental health concerns. They also found that the person was involved in decisions, had choice over their care, and received support with meals, healthcare and medicines in line with their wishes. Record-keeping was thin, though, and the report raised concerns about recruitment checks, training evidence and supervision.
- Staff knew the person well and understood the level of support they needed
- The person was involved in decisions and staff listened to how they wanted to be supported
- Support with meals, healthcare appointments and medicines was provided in line with the person's wishes
- Systems for incident management, safeguarding and complaints were in place
- Care records were sparse and did not match what staff knew, which could leave new staff without key risk information
- Recruitment checks were incomplete, including references and disclosure checks before employment
- Training and supervision were not documented, so inspectors could not be assured staff were supported
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Grove Care Agency Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Grove Care Agency Limited is backed by a local NHS health network. The nearest A&E is Croydon University Hospital, 0.6 miles away. The local GP practice is LEANDER FAMILY PRACTICE, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Thornton Heath
Information last reviewed October 2026.
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