Home care agency
Sterling Support Services
Home care agency in Romford, Havering
Sterling Support Services
Home care agency in Romford, Havering
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Sterling Support Services is a home care agency based in Romford, Havering, providing care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people with physical disabilities, learning disabilities, and eating disorders.
The Care Quality Commission rated Sterling Support Services as Requires Improvement in 2019. The inspection found the Caring key question rated Good, while Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 3 September 2019 · Last inspected 30 July 2019
Inspectors rated this domiciliary care agency as requiring improvement. Relatives said people were treated well and their privacy, dignity and independence were respected, and staff and the registered manager were spoken of positively. Concerns centred on safer recruitment, risk recording, medicines records and audits, lessons learned from incidents, and care plans that did not record people's preferences or support choice and control.
- Relatives reported that people were treated well and that their privacy, dignity and independence were respected
- Staff received induction, training and supervision, and worked with other agencies and healthcare professionals for people's benefit
- Systems were in place to safeguard people from harm and abuse, and infection prevention measures were effective
- Relatives and staff spoke highly of the registered manager, and records showed people were supported with activities they enjoyed
- Recruitment practices were not robust enough to keep people safe, and risks to people were not always recorded or managed
- Medicines administration was not recorded properly for former service users who needed support, and no medicines audits had been completed
- Care plans did not record people's preferences, diet or communication needs, and people were not supported to have maximum choice and control
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Sterling Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Sterling Support Services is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 0.6 miles away. The local GP practice is WESTERN ROAD MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Romford
Information last reviewed October 2026.
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