Home care agency
De Divine Service Limited
Home care agency in Romford, Havering
De Divine Service Limited
Home care agency in Romford, Havering
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
De Divine Service Limited is a home care agency based in Romford, Havering, offering care and support delivered in people's own homes. The agency supports older people, younger adults and those living with dementia, physical disabilities, sensory impairment and learning disabilities.
The Care Quality Commission rated De Divine Service Limited as Requires Improvement in its 2022 inspection. The agency was rated Good for Caring, and Requires Improvement for Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 31 August 2022 · Last inspected 2 August 2022
At the time of inspection the agency was supporting one person with personal care in their own home. Inspectors found that staff were caring, respected people's privacy and dignity, and encouraged independence, and that medicines were managed safely and calls were attended on time. The report also found that risks were not assessed, that people's preferences and communication needs were not planned in enough detail, and that audits were not robust enough to identify shortfalls, leading to an overall rating of requires improvement.
- Staff were caring and had good relationships with the person they supported.
- Staff knew how to protect people from abuse, and pre-employment checks had been carried out.
- Medicines were managed safely and staff had received training for their roles.
- Systems were in place to prevent and reduce the spread of infection and to make sure calls were attended on time.
- Risks were identified but were not assessed, so the safety of care was not fully ensured.
- People's preferences on areas such as nutrition and personal care were not explored, and communication plans lacked detail.
- Audit arrangements were not robust enough to identify shortfalls and prompt action, which the report describes as a breach relating to good governance.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — De Divine Service Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
De Divine Service Limited is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 0.6 miles away. The local GP practice is WESTERN ROAD MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Romford
Information last reviewed October 2026.
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