Prospect Concerns Care Ltd

Home care agency in Romford, Havering

CQC Requires improvementDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address9-17 Queens Court, Eastern Road, Romford, RM1 3NH

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About

Prospect Concerns Care Ltd is a domiciliary care provider based in Romford that delivers care and support to people in their own homes. The agency works with older people, adults with learning disabilities, those with mental health needs, people with physical disabilities, and individuals living with dementia. Its service offer includes supported living, emergency placements, live-in and 24-hour care, and respite care.

The agency was rated Requires Improvement by the Care Quality Commission in 2023. It was found to be Good in the Caring and Responsive key questions, though it received Requires Improvement ratings in Safe, Effective, and Well-led.

What inspectors found

CQC: Requires improvement

Report published 26 May 2023 · Last inspected 26 April 2023

Inspectors found that people receiving personal care in their own homes had caring relationships with staff, who respected their privacy and dignity. Staff were trained, supervised regularly and kept to call times, and people were supported to make their own choices and stay as independent as possible. However, care plans did not cover support with nutrition, and recruitment checks and quality audits were not robust enough.

Strengths noted
  • Staff were described as caring, with good relationships with the people they support, and they respected privacy and dignity.
  • People were supported to have choice and control over their lives and were encouraged to do tasks independently.
  • Medicines were managed safely, calls were attended on time, and risk assessments were in place to keep people safe.
  • Staff were trained for their roles, received regular supervision, and knew how to safeguard people from abuse.
Areas to improve
  • Care plans included personal care support but did not include support needed with nutrition.
  • Pre-employment checks had not been carried out robustly enough to make sure staff were suitable to work with people.
  • Audit arrangements were not robust enough to identify shortfalls and take prompt action.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities

Facilities

Wheelchair Access

What's nearby

GP surgery300 m
Hospital950 m

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpaceAmple
  • Golf CourseAdequate
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Prospect Concerns Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Prospect Concerns Care Ltd is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 0.6 miles away. The local GP practice is WESTERN ROAD MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Queen's Hospital · 0.6 mi
Nearest GP · CQC Good
WESTERN ROAD MEDICAL CENTRE · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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