North Bay Group
St Helens Care Home
Residential care home in Bishop Auckland, County Durham
Operated by North Bay Group
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
St Helens Care Home is a residential, dementia and respite care home in St Helens Auckland, a village near the market town of Bishop Auckland in County Durham, North East England. The home has 40 registered beds and is run by North Bay Group. The Care Quality Commission rated it Good overall in its report published in 2021, with Good grades across all five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 1 June 2021 · Last inspected 18 May 2021
Inspectors found that people using St Helens Care Home, which supports up to 40 people across two units including a dementia unit, spoke well of their care. Staff were described as kind and respectful, with medicines, risk management, staffing, safeguarding and infection control all judged to be in place. The home was also praised for adapting its building to meet needs, offering a range of activities and having a shared complaints process.
- Staff treated people with dignity and respect, and inspectors saw many kind interactions
- Medicines were managed safely and risks to people were assessed and addressed
- Staff were safely recruited, trained, supervised and appraised, with infection prevention and control systems judged effective
- Activities were available and enjoyed, and care was personalised and regularly reviewed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Facilities
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAdequate
Local crime statistics
189 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Respite (short stay) | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what County Durham council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £807 |
| 2025 | £857 |
What County Durham council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
St Helens Care Home is backed by a local NHS health network. The nearest A&E is Darlington Memorial Hospital, 9.3 miles away. The local GP practice is AUCKLAND MEDICAL GROUP, 1.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Bishop Auckland
Local clubs, charities and support groups that help older residents stay active and connected.
Dene Valley Community Transport Ltd
The charity's main activity is to provide a Community Transport service in the Dene Valley and surrounding areas.
Part of North Bay Group
St Helens Care Home is one of 49 homes run by North Bay Group on AskBart. See how the group's homes are rated and where it operates.
More care homes near Bishop Auckland
Information last reviewed October 2026.
Reviews from families
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