Welltower
Eden House
Residential care home in Bishop Auckland, County Durham
Operated by HC-One
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Eden House is a residential care home in Bishop Auckland, County Durham, operated by Welltower. It provides care for 53 residents and specialises in dementia support alongside general residential care. The home accepts older adults aged 65 and over, as well as younger adults under 65, and supports people living with physical disabilities, mental health conditions and sensory impairment.
The Care Quality Commission rated Eden House Outstanding overall in its 2023 inspection. The home was marked Good for safety, effectiveness and responsiveness, and Outstanding for both caring and leadership.
What inspectors found
CQC: OutstandingReport published 15 December 2023 · Last inspected 9 June 2023
Inspectors rated Eden House outstanding, describing a home with a warm, dedicated management team and staff who go beyond what is required to meet people's needs. The 50 people living there, some with dementia, and their relatives were described as having especially positive views of the care and compassion shown. Inspectors found the home clean and tidy, with enough staff and safe recruitment.
- Staff are described as enthusiastic and motivated, with a strong, caring ethos shared by people, relatives and health professionals
- People and relatives feel their views are valued, and management uses feedback to improve care
- Safeguarding concerns are reported and investigated, and incidents and accidents are reviewed to help keep people safe
- People are supported to make their own choices, with the least restrictive approach used where needed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
- Near a main road
- Ambulance station about 850 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkLimited
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
Local crime statistics
189 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what County Durham council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £807 |
| 2025 | £857 |
What County Durham council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Eden House is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 9.7 miles away. The local GP practice is STATION VIEW MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Bishop Auckland
Local clubs, charities and support groups that help older residents stay active and connected.
Dene Valley Community Transport Ltd
The charity's main activity is to provide a Community Transport service in the Dene Valley and surrounding areas.
Part of HC-One
Eden House is one of 247 homes run by HC-One on AskBart. See how the group's homes are rated and where it operates.
More care homes near Bishop Auckland
Information last reviewed October 2026.
Reviews from families
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