Scott Care's Medway Branch
Home care agency in Rochester, Medway
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About
Scott Care's Medway Branch is a home care agency that provides care and support in people's own homes, based in Rochester, Kent. It serves Medway and Swale and supports people with dementia, physical disabilities, mental health needs, sensory impairment or learning disabilities. Services include personal care, companionship, medication support and household help. The agency says it starts with an initial assessment, then plans care around each person's routine and preferences, adjusting it as their needs change. It describes its team as family run, with many carers living locally.
The Care Quality Commission rated the agency Requires Improvement overall in its 2022 report. Its key-question grades are Requires Improvement for safe and well-led, and Good for effective, caring and responsive.
What inspectors found
CQC: Requires improvementReport published 12 December 2022 · Last inspected 21 October 2022
Inspectors found that the home-care service provided care that was kind and compassionate, with staff who understood people's individual needs and protected their privacy. Care plans reflected people's needs and supported their wellbeing, and staff communicated in ways that suited people. However, the report found that care visits were sometimes late or missed without people being told, and that management did not evaluate the quality of support well enough.
- Care was described as kind and compassionate, with staff protecting people's privacy and dignity.
- Care and support plans covered people's range of needs and supported their wellbeing.
- Staff understood and responded to individual needs and communicated in ways that met people's needs.
- Policies and systems supported people to make choices and to receive support in the least restrictive way, in line with best practice on decision-making.
- Care calls were sometimes late or missed, and people were not told about the changes, which put their care needs at risk.
- Reasonable adjustments were not made to help people take part in discussions about their support, and feedback from surveys was not acted on to improve the service.
- Management did not effectively evaluate the quality of support or involve people, their families and other professionals fully, and a closed culture was not sufficiently prevented.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Local crime statistics
116 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
What home care costs
Estimated typical UK ranges — Scott Care's Medway Branch will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Scott Care's Medway Branch is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 1.2 miles away. The local GP practice is BRYANT STREET MEDICAL PRACTICE, 0.9 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rochester
Information last reviewed October 2026.
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