Home care agency
Routes Healthcare (North East Limited)
Home care agency in Gateshead
Routes Healthcare
Routes Healthcare (North East Limited)
Home care agency in Gateshead
Operated by Routes Healthcare
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About
Routes Healthcare (North East Limited) is a home care agency that delivers care and support in people's own homes. Its office is in Gateshead, North East England. The agency works with people arranging care for themselves or for someone close to them, and says it builds personalised support that fits around each person's daily life and keeps them connected to what matters most. It offers round-the-clock care at home, aimed at supporting independence, and end of life care that focuses on comfort and dignity. Its care focus is dementia, and it supports older people, people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
The agency is rated Good by the Care Quality Commission overall, with Good ratings for safe, effective, caring and responsive, and a Requires Improvement rating for well-led. The report was published in 2023.
What inspectors found
CQC: GoodReport published 13 January 2023 · Last inspected 5 December 2022
Inspectors looked at this domiciliary care agency in a focused review of safe and well-led only, after concerns about management oversight and missed calls. Staff were said to have felt uncertain during a stretch of management changes, and the provider was described as working to bring in support and a stable structure. People were reported to be safe from abuse, with risks assessed and reviewed, medicines managed safely, and enough trained, safely recruited staff in place.
- Risks to people are assessed and reviewed when needs change, and people are supported to take positive risks
- Medicines are managed safely
- Staff are trained appropriately, recruited safely, and work well with visiting professionals
- Quality assurance checks are carried out, and feedback from staff and people is listened to
- Management has not always been effective, and some staff felt unsure during a period of several management changes
- People and relatives raised missed or late calls, though they said this had recently improved
- Lessons from incidents were not always well documented, so the impact could not be confirmed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Routes Healthcare (North East Limited) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Routes Healthcare (North East Limited) is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 2.3 miles away. The local GP practice is HOLMSIDE MEDICAL GROUP, 0.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Routes Healthcare
Routes Healthcare (North East Limited) is one of 10 services run by Routes Healthcare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Gateshead
Information last reviewed October 2026.
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