PCT Care Services Ltd Head Office

Home care agency in Wymondham, Norfolk

CQC GoodDementia
NeighbourhoodHigh Retirement CommunityPeaceful Neighbourhood
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
AddressUnit 4B, Wymondham Business Centre, Eleven Mile Lane, Wymondham, NR18 9JL

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About

PCT Care Services Ltd is a family-owned home care agency based in Wymondham, Norfolk, with a particular focus on dementia. It aims to help clients live comfortably and independently in their own homes, with support tailored to each person's preferences and wellbeing. Support can include help with bathing, dressing, managing medications, mobility and grooming, as well as companionship and conversation.

The agency supports older people, adults under 65, and people with dementia, physical disabilities, mental health needs, sensory impairment or learning disabilities. It is rated Good overall by the Care Quality Commission (report published 2019). Its key question ratings are Good for effective, caring, responsive and well-led, and Requires Improvement for safe.

What inspectors found

CQC: Good

Report published 11 April 2019 · Last inspected 13 March 2019

Inspectors found that people receiving care in their own homes got timely, responsive support from a consistent team of staff who were kind and respectful of their dignity and independence. Staff knew people's needs, wishes and preferences well, helped with healthcare and meals, and supported people to take part in community activities and hobbies. The report describes a well-run service with a person-centred approach, and people, relatives and staff were positive about the care provided.

Strengths noted
  • Care was timely and responsive, delivered by consistent staff who were kind and supported people's dignity and independence.
  • Staff knew people well, drawing on life story work to understand their individual needs and preferences.
  • Staff supported people's healthcare needs and made sure they had enough to eat and drink.
  • The service helped people work towards personal goals, including using community resources and joining in activities and hobbies.
Areas to improve
  • Some risk assessments and related care plans, including those for medicines, needed improvement.
  • Potential safeguarding incidents were responded to robustly but were not always discussed and referred to the local authority adult safeguarding team.
  • Inspectors recommended that the service review its guidance on the Mental Capacity Act and deprivation of liberty in community settings.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery2.0 miles
Hospital7.7 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsLimited
  • Play SpaceLimited
  • Golf CourseLimited
  • Public ParkLimited
  • Tennis CourtLimited
  • Bowling GreenSparse
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsLimited
  • Restaurants & CafesLimited
  • Retail ShoppingLimited
  • SupermarketsLimited
  • TakeawaysLimited

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — PCT Care Services Ltd Head Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

PCT Care Services Ltd Head Office is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 7.7 miles away. The local GP practice is WINDMILL SURGERY, 2 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Norfolk and Norwich University Hospital · 7.7 mi
Nearest GP · CQC Good
WINDMILL SURGERY · 2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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