Home care agency
Options Health Care Services
Home care agency in Stevenage, Hertfordshire
Options Health Care Services
Home care agency in Stevenage, Hertfordshire
Operated by Options Health Care Services
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About
Options Health Care Services is a home care agency based in Stevenage, Hertfordshire, providing care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions and learning disabilities.
The Care Quality Commission rated Options Health Care Services as Requires Improvement in 2023. It was rated Good for Effective and Caring, and Requires Improvement for Safe, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 27 February 2023 · Last inspected 21 December 2022
Inspectors reported that people using this domiciliary care agency felt secure with the support they received and were positive about the care and the management team. Medicines were handled in line with prescriptions, and staff understood the infection prevention steps they should follow. Care planning, visit timing and internal quality checks were identified as areas needing improvement.
- People using the service said they felt secure with the care provided.
- Medicines were managed in line with what prescribers had ordered.
- Staff understood the infection prevention and control steps expected of them, including protective equipment and handwashing.
- Support respected people's choice and control, with the least restrictive approach used and significant events reported to the regulator.
- Some risks to people's care had not been assessed, and care records did not consistently explain how to manage them.
- Visits did not always take place promptly or at the agreed times, and some staff did not wear face coverings that people preferred.
- Internal quality checks did not identify the problems found, and earlier recommendations had not been fully acted on.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Options Health Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Options Health Care Services is backed by a local NHS health network. The nearest A&E is Lister Hospital, 1.9 miles away. The local GP practice is KING GEORGE & MANOR HOUSE SURGERIES, 0.7 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Options Health Care Services
Options Health Care Services is one of 2 services run by Options Health Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Stevenage
Information last reviewed October 2026.
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