Home care agency

Nursing Care Personnel Ltd

Home care agency in Hatfield, Hertfordshire

Nursing Care Personnel Ltd

Home care agency in Hatfield, Hertfordshire

Operated by Nursing Care Personnel

CQC Requires improvementDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address31 Heron Way, Hatfield, AL10 8QP

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About

Nursing Care Personnel Ltd is a home care agency that delivers care and support in people's own homes. Its office is in Hatfield, Welwyn Hatfield, Hertfordshire. The agency focuses on dementia and also supports people with physical disabilities, mental health needs, sensory impairment and learning disabilities.

The Care Quality Commission rates Nursing Care Personnel Ltd as Requires Improvement overall, in a report published in 2021. Its key question ratings are Good for effective, caring and responsive care, and Requires Improvement for safe and well-led care.

What inspectors found

CQC: Requires improvement

Report published 21 May 2021 · Last inspected 30 April 2021

Inspectors found that everyday care was generally safe, with risks managed and staff described as knowledgeable, kind and caring by relatives. The service was supported by a consistent team, and the registered manager was described as always available and supportive. Care plans and risk assessments were uneven in detail, and quality assurance systems were still being established.

Strengths noted
  • Relatives described staff as knowledgeable, kind and caring, and said care followed their loved ones' wishes.
  • Staff were trained in infection control and had enough personal protective equipment.
  • People, relatives and staff spoke highly of the registered manager, who was described as always available and supportive.
  • People were supported to have choice and control, with the least restrictive approach in use.
Areas to improve
  • Risk assessments and care plans did not always give staff enough detail, particularly for as-required medicines.
  • Recruitment records needed more detail, and staff competency assessments were not completed during the pandemic.
  • Quality assurance and governance systems were not yet fully embedded, so areas for improvement were not always identified or recorded.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Physical disabilities
Sensory impairment

What's nearby

GP surgery950 m
Hospital7.0 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAdequate
  • Restaurants & CafesAmple
  • Retail ShoppingAmple
  • SupermarketsAdequate
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Nursing Care Personnel Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Nursing Care Personnel Ltd is backed by a local NHS health network. The nearest A&E is Barnet Hospital, 7 miles away. The local GP practice is BURVILL HOUSE SURGERY, 0.6 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Barnet Hospital · 7 mi
Nearest GP · CQC Good
BURVILL HOUSE SURGERY · 0.6 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Nursing Care Personnel

Nursing Care Personnel Ltd is one of 2 services run by Nursing Care Personnel on AskBart. See how the group's services are rated and where it operates.

See all 2 Nursing Care Personnel listings →

Information last reviewed October 2026.

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