Home care agency

Norwyn Community Services

Home care agency in Sittingbourne, Kent

Norwyn Community Services

Home care agency in Sittingbourne, Kent

CQC GoodDementia
NeighbourhoodWell Served
What do these badges mean?
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressCentral House, Central Avenue, Sittingbourne, ME10 4NU

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About

Norwyn Community Services is a home care agency based in Sittingbourne, Swale, providing care and support to people in their own homes. It supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse, and eating disorders. The agency was rated Good by the Care Quality Commission in 2020, receiving Good grades across all key questions: Safe, Effective, Caring, Responsive, and Well-led.

What inspectors found

CQC: Good

Report published 24 November 2020 · Last inspected 2 November 2020

Inspectors reviewed Norwyn Community Services, a domiciliary care service providing short-term support to people leaving hospital during the COVID-19 pandemic, through a pilot virtual inspection without visiting the provider. Feedback from people and relatives was very positive, describing staff as kind, supportive and unhurried. Inspectors found safeguarding, medicines, infection control, consent and staffing arrangements in place, with care planning that was person centred and involved people in decisions.

Strengths noted
  • People and relatives gave positive feedback, describing staff as kind, encouraging and cheerful
  • Staff had time to spend with people and were not rushed
  • Care plans and risk assessments were in place, and staff understood the risks to people
  • Staff were well supported and positive about the service, with good communication

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Eating disorders
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital8.8 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpaceAmple
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtAmple
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAdequate
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Norwyn Community Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Norwyn Community Services is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 8.8 miles away. The local GP practice is MEMORIAL MEDICAL CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Medway Maritime Hospital · 8.8 mi
Nearest GP · CQC Good
MEMORIAL MEDICAL CENTRE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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