Home care agency
Boldglen Limited Medway Swale
Home care agency in Sittingbourne, Kent
Boldglen Limited Medway Swale
Home care agency in Sittingbourne, Kent
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Boldglen Limited Medway Swale is a home care agency providing social and elderly care in people's own homes, with its office in Sittingbourne, Kent. The agency says it works with Medway and Kent County Council. Its care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, people with mental health needs and people with sensory impairment.
Support is aimed at helping people manage day-to-day life and stay independent. Carers can help with washing, feeding and using the toilet, as well as with shopping, cleaning and preparing meals. The Care Quality Commission rates the agency Requires Improvement overall, based on a 2023 report. It grades effective, caring and responsive care as Good, and safe and well-led care as Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 2 May 2023 · Last inspected 4 April 2023
Inspectors found that people and their relatives were positive about the care, with staff who knew their preferences well and care plans that were detailed and up to date. The service had improved since the last inspection, although it remains rated requires improvement. Inspectors were not assured that new staff were checked robustly enough to show they were suitable to work with people, which is a breach of regulation.
- People and relatives praised the care and said carers understood how they liked things done.
- Risk assessments and care plans were detailed, clear and updated, including information about medicines and health needs.
- Staff had completed infection prevention training, had enough protective equipment, and were supported by a regular team and the management team.
- The provider acted on the previous inspection's recommendations and is no longer in breach of several regulations.
- Systems for checking new staff were not robust enough to show recruitment was safely managed. Inspectors found no evidence that people had been harmed, but the provider's quality checks had not identified this.
- Safe ways of working when pets are present in people's homes were not always written into risk assessments.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Boldglen Limited Medway Swale will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Boldglen Limited Medway Swale is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 8.9 miles away. The local GP practice is MEMORIAL MEDICAL CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Sittingbourne
Information last reviewed October 2026.
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