Home care agency
Nightowls Home Care
Home care agency in Colchester, Essex
Nightowls Home Care
Home care agency in Colchester, Essex
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About
Nightowls Home Care is a home care agency based in Colchester, Essex, providing domiciliary care and support to people in their own homes. It supports older people aged 65 and over, people with dementia, physical disabilities, mental health needs and sensory impairment.
The Care Quality Commission rated Nightowls Home Care as Requires Improvement in its 2021 report. The agency was rated Good for effective care, caring and responsiveness, but rated Requires Improvement for safety and leadership.
What inspectors found
CQC: Requires improvementReport published 3 June 2021 · Last inspected 6 May 2021
Inspectors found that people receive a dependable service, with staff keeping regular visits and building relationships with people and their families. Staff understood safeguarding, supported people to manage risks while keeping their choice and control, and treated people with dignity and kindness. However, the registered manager's checks had missed shortfalls in recruitment, which mattered because staff often work alone in people's homes.
- Staff keep to regular visits, which helps them form close working relationships with the people they support
- Staff have a good grasp of safeguarding and know how to report concerns
- People said they get their medicines when needed, and infection prevention and control met good standards
- Staff respect people's privacy, confidentiality and independence, and understand people's protected characteristics
- Recruitment checks were not robust enough, and the service's audits had failed to identify this
- People's views on end of life care, including their religious and cultural beliefs, were not consistently known or acted on
- Staff were unclear about the service's vision, values and goals
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Nightowls Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Nightowls Home Care is backed by a local NHS health network. The nearest A&E is Colchester Hospital, 9.2 miles away. The local GP practice is WEST MERSEA SURGERY, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Colchester
Information last reviewed October 2026.
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