Home care agency
New Pathways Healthcare Limited
Home care agency in Andover, Hampshire
New Pathways Healthcare Limited
Home care agency in Andover, Hampshire
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
New Pathways Healthcare Limited is a home care agency based in Andover, Hampshire, providing care and support in people's own homes. It says it covers Andover, Bassingstoke, Bishops Waltham, Eastleigh, Totton, Southampton and Winchester. The agency supports people with dementia, older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities. It is registered with the Care Quality Commission and is rated Good overall, with Safe rated as Requires Improvement and Effective, Caring, Responsive and Well-led rated Good (report published 2022).
What inspectors found
CQC: GoodReport published 30 June 2022 · Last inspected 8 June 2022
Inspectors describe a domiciliary care agency supporting people in their own homes, with some people receiving only short visits and others live-in care. Staff are reported to be kind and caring, to work to the mental capacity and consent standards expected, and to understand how to protect people from abuse. Governance is described as effective and staff say it is a good place to work, though some care records and risk information need clearer, more up-to-date detail.
- Relatives describe positive relationships between their family member and care workers, and people say staff are kind and caring.
- Medicines are managed in line with best practice and people receive them as prescribed.
- Staff are described as understanding how to support people's independence, dignity and decision-making, and the registered manager shows good knowledge of mental capacity and best interests.
- Governance systems and staff meetings are described as helping to hold staff to account and share information.
- Some risk information was not consistently up to date or clear, and incident and accident reviews need to be developed further to identify trends.
- Feedback about the reliability and consistency of the service was mixed, and some people did not feel fully confident with their care worker.
- Some care plans lack information or clarity about certain needs, and action is being taken to update consent records and gather evidence of Lasting Power of Attorney.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — New Pathways Healthcare Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
New Pathways Healthcare Limited is backed by a local NHS health network. The nearest A&E is Royal Hampshire County Hospital, 12 miles away. The local GP practice is ADELAIDE MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Andover
Information last reviewed October 2026.
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