Home care agency
New Hope Community Healthcare
Home care agency in Stevenage, Hertfordshire
New Hope Community Healthcare
Home care agency in Stevenage, Hertfordshire
Do you run New Hope Community Healthcare? Manage this listing free.
About
New Hope Community Healthcare is a domiciliary care provider based in Stevenage, Hertfordshire. It delivers care and support in people's own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities or mental health needs.
The Care Quality Commission rated New Hope Community Healthcare as Requires Improvement in its 2022 report. The agency was rated Good for Caring and Responsive, and Requires Improvement for Safe, Effective and Well-led.
What inspectors found
CQC: Requires improvementReport published 26 April 2022 · Last inspected 11 March 2022
This domiciliary agency provides personal care in people's own homes to a small number of people. Inspectors found that staff respect individual preferences, including the times of day people choose for their care, and that people feel secure with the carers who visit them. The report also describes a positive atmosphere, but identifies gaps in safety systems and in how the service is monitored.
- Care is delivered in the way people want, including at times they have chosen.
- The registered manager listens to people and acts on what they ask staff to do.
- Staff are described as kind and respectful towards people, their wishes and their homes.
- Staff feel supported, have regular supervision and attend team meetings, and say the registered manager is available when needed.
- Systems to prevent injuries and accidents, and to learn from them, were lacking.
- Staff training and the checking of staff competence fell short, and risk assessments and care reviews were not always complete or effective.
- The registered manager and provider did not carry out enough quality checks to assess the service.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — New Hope Community Healthcare will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
New Hope Community Healthcare is backed by a local NHS health network. The nearest A&E is Lister Hospital, 1.6 miles away. The local GP practice is KING GEORGE & MANOR HOUSE SURGERIES, 0.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Stevenage
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at New Hope Community Healthcare, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run New Hope Community Healthcare?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.