Home care agency
Multicare Services - Maylands Building
Home care agency in Hemel Hempstead, Hertfordshire
Multicare Services - Maylands Building
Home care agency in Hemel Hempstead, Hertfordshire
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About
Multicare Services – Maylands Building is a home care agency based in Hemel Hempstead, Hertfordshire. It provides care and support to people in their own homes, including those living with dementia, older people, younger adults, and individuals with physical disabilities, mental health conditions, sensory impairment or learning disabilities. The agency works with clients and their families to develop personalised support plans centred on practical assistance and day-to-day contact.
The Care Quality Commission rated Multicare Services – Maylands Building as Requires Improvement in 2023. The inspection found the agency Effective, Caring and Responsive; however, concerns were identified in the Safe and Well-led key questions.
What inspectors found
CQC: Requires improvementReport published 23 June 2023 · Last inspected 3 May 2023
Inspectors found that this domiciliary care agency, which provides personal care to older people, some of whom may live with dementia, was generally well regarded by the people and relatives they spoke with, who described staff positively. Staff were trained and inducted, helped people with meals, drinks and access to other services, and said they felt well supported by the registered manager. Inspectors also found that oversight, safeguarding and some staffing and recruitment processes needed to be stronger.
- Most people and relatives spoke positively about the staff who supported them.
- People were supported to keep choice and control over their lives, with the least restrictive approach used.
- Staff received induction and training suited to people's needs, and helped with meals, drinks and accessing other services.
- Feedback was sought regularly by telephone, information on how to complain was provided, and staff described a positive culture.
- Audit, risk assessment and incident management processes were not robust enough to provide safe oversight of the service.
- Safeguarding processes were not robust, and recruitment practices were not always safe.
- Staff sometimes lacked information about risks to people, and more could be done to support people's independence.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Multicare Services - Maylands Building will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Multicare Services - Maylands Building is backed by a local NHS health network. The nearest A&E is Watford General Hospital, 7.8 miles away. The local GP practice is EVEREST HOUSE SURGERY, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Hemel Hempstead
Information last reviewed October 2026.
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