Home care agency
Mayfair Homecare - Portsmouth
Home care agency in Portsmouth
Grosvenor Health and Social Care
Mayfair Homecare - Portsmouth
Home care agency in Portsmouth
Operated by Grosvenor Health and Social Care
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About
Mayfair Homecare – Portsmouth is a home care agency operated by Grosvenor Health and Social Care, based in Portsmouth, South East England. It delivers care and support to people in their own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people living with physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The Care Quality Commission rated Mayfair Homecare – Portsmouth as Requires Improvement in its 2023 report. The agency was rated Good for Effective, Caring and Responsive care, though rated Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 16 February 2023 · Last inspected 2 December 2022
Inspectors describe a domiciliary care agency in Portsmouth providing personal care to 126 people, with a team regarded as well trained and knowledgeable. People said they felt safe, were treated kindly and with dignity, and were supported to access healthcare, and staff were described as safely recruited with a robust induction. The overall rating was requires improvement, with the report highlighting gaps in written guidance and in quality assurance systems that had not caught certain issues.
- Staff are described as well trained and knowledgeable, and people confirmed that their care needs were met during calls.
- People said staff were kind, caring and respectful, and supported them to be as independent as possible.
- Staff were safely recruited and given a robust induction, with ongoing training and supervision.
- Management was described as open, transparent and aware of its regulatory responsibilities, and people said they would recommend the service.
- Inspectors found a lack of person-centred guidance for staff on delivering safe care, and policies on choice and least restrictive practice were not fully embedded in practice.
- Quality assurance systems had not consistently identified problems, including care plans, the impact of staffing levels on calls, and record keeping.
- Feedback on the timing and length of care calls and travel time between visits was mixed, and recruitment and retention were ongoing challenges.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Mayfair Homecare - Portsmouth will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Mayfair Homecare - Portsmouth is backed by a local NHS health network. The nearest A&E is Queen Alexandra Hospital, 2.6 miles away. The local GP practice is PORTSDOWN GROUP PRACTICE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Grosvenor Health and Social Care
Mayfair Homecare - Portsmouth is one of 25 services run by Grosvenor Health and Social Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Portsmouth
Information last reviewed October 2026.
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