Home care agency
Maycare
Home care agency in Basingstoke, Hampshire
Maycare
Home care agency in Basingstoke, Hampshire
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About
Maycare is a home care agency based in Basingstoke, Hampshire, providing care and support in people's own homes. It supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
Maycare was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the agency Requires Improvement on safety and leadership, while effectiveness, caring and responsiveness were rated Good.
What inspectors found
CQC: Requires improvementReport published 12 April 2023 · Last inspected 19 January 2023
Inspectors found that the service has made some progress, including better monitoring of care call visits and improved medicines handling, but that people did not always receive the visits and support they were assessed as needing. Staff were described as kind and trained, and people said they felt listened to, had their privacy respected and could complain. Auditing has been introduced, but it did not catch the problems inspectors found.
- Staff are trained, use personal protective equipment correctly, and most have had their medicines competency assessed.
- People and relatives describe staff as kind, and say their privacy and dignity are respected and their decisions are honoured.
- Care plans set out needs and preferences, and information is provided in formats people can understand.
- The complaints process works, and the provider takes action to reduce the risk of repeat problems after things go wrong.
- People did not always receive the visits they were commissioned for, and inspectors could not be assured that two-person support was consistently provided where needed.
- One risk assessment was not updated to reflect a change in a person's care needs, and one safeguarding concern was not identified by the provider at first.
- The provider's audits did not identify the concerns found at this inspection, and the recruitment policy needs to be brought in line with the regulation.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAmple
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenLimited
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Maycare will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Maycare is backed by a local NHS health network. The nearest A&E is Basingstoke and North Hampshire Hospital, 0.2 miles away. The local GP practice is SHAKESPEARE ROAD MEDICAL PRACTICE, 1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Basingstoke
Information last reviewed October 2026.
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