Home care agency
Livingstone Care Office - Innovation House
Home care agency in Sandwich, Kent
Livingstone Care Office - Innovation House
Home care agency in Sandwich, Kent
What do these badges mean?
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Livingstone Care Office provides home care and support for people in their own homes, based in Sandwich, Kent. The agency supports older people aged 65 and over, people with dementia, and those with physical disabilities, delivering care and assistance in daily living.
The Care Quality Commission rated Livingstone Care Office as Requires Improvement in 2023. The agency was rated Good for Effective, Caring and Responsive care, though improvements were identified in Safety and Leadership.
What inspectors found
CQC: Requires improvementReport published 23 October 2023 · Last inspected 7 September 2023
People receiving care in their own homes described their carers as kind and caring, and said they felt secure with the staff who supported them. Inspectors found staff communicated well, were trained for their roles, and that visits were reliable, with people reporting no missed calls and staff arriving on time. The registered manager was described as approachable and was seen to check on people and sort out issues.
- People said they were treated kindly and compassionately, and they felt safe with their staff.
- Visits were reliable: people reported staff arrived when expected, stayed the agreed time, and had no missed calls.
- Care plans gave staff detailed daily guidance, and people's needs were assessed and reviewed.
- The registered manager was approachable, visited people, checked on their satisfaction, and staff were supported and supervised.
- Risks to some people's health and safety were not fully assessed or reduced, and guidance on what to do if a risk occurred was not consistently recorded.
- Care records did not always give staff enough guidance to make sure people received consistent and safe support.
- Some decisions about mental capacity for people living with dementia were not recorded, and the quality monitoring process and staff recruitment checks were not robust enough.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Livingstone Care Office - Innovation House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Livingstone Care Office - Innovation House is backed by a local NHS health network. The nearest A&E is Queen Elizabeth The Queen Mother Hospital, 6.5 miles away. The local GP practice is SANDWICH MEDICAL PRACTICE, 1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Sandwich
Information last reviewed October 2026.
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