Lancaster House
Care home in Thetford, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Lancaster House is a 31-bed care home in Thetford, Norfolk, providing residential, mental health and dementia care to adults over 18. The home is registered with the Care Quality Commission and rated Good overall, with Good grades across all key areas: safety, effectiveness, caring, responsiveness and leadership.
On admission, each resident undergoes full assessment to identify their specific care needs and any areas of vulnerability. The home's staff teams work to support residents' wellbeing while respecting their right to make their own choices about the risks they take.
What inspectors found
CQC: GoodReport published 19 July 2019 · Last inspected 25 June 2019
Inspectors found that people using the service were generally content with their care, which was tailored to individual needs and supported people's independence, dignity and choices. Staff were described as compassionate, and people were involved in decisions about their care and could take part in local community life if they chose to. The service was rated good overall, an improvement on its previous rating of requires improvement.
- Staff understood safeguarding and their responsibilities, and there were enough staff, recruited safely, to meet people's needs.
- Staff received good training, and new staff were well supported through their induction.
- The registered manager provided strong leadership and had begun passing some tasks to key staff to build their skills.
- Complaints were handled promptly and fully, and staff had extra training that helped them manage end-of-life care well.
- Medicines were largely well managed and clearly recorded, but inspectors found one error in stocktaking.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured).
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
Local crime statistics
220 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Norfolk council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £980 |
| 2025 | £1,015 |
What Norfolk council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Lancaster House is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 16 miles away. The local GP practice is WATTON MEDICAL PRACTICE, 0.9 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Thetford
Local clubs, charities and support groups that help older residents stay active and connected.
Thetford & District Dementia Support Group
Provide regular weekly group support and information to people living with dementia and their carer within the Thetford & District area
More care homes near Thetford
Information last reviewed October 2026.
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