Home care agency
Intermediate Care Service
Home care agency in Walsall
Intermediate Care Service
Home care agency in Walsall
Operated by Walsall Metropolitan Borough Council
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Intermediate Care Service is a home care agency based in Walsall, West Midlands, delivering care and support in people's own homes. The agency supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse, and eating disorders.
Intermediate Care Service was rated Good by the Care Quality Commission in 2019, achieving Good grades across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 24 July 2019 · Last inspected 25 June 2019
Inspectors found that Holly Bank House, which provides short-term intermediate care in the Walsall area to people at home or in a care home during rehabilitation, was supporting 38 people at the time of the visit in June 2019. People said they felt safe, that staff were sufficient, and that staff encouraged their independence while respecting their privacy and dignity. The report describes staff as trained, partnership working with healthcare colleagues as effective, and the management team as approachable and open.
- People described feeling safe and said there were enough staff to meet their needs.
- Staff encouraged people to regain independence, protected their privacy and treated them with dignity and respect.
- Risk assessments were in place, and staff were trained to support people's individual needs and regain skills.
- Staff worked well with healthcare colleagues and felt supported by an approachable, transparent management team.
- Inspectors noted that the registered manager acknowledged more audits were needed to check and monitor the records completed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsSparse
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Intermediate Care Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Intermediate Care Service is backed by a local NHS health network. The nearest A&E is Manor Hospital, 2.3 miles away. The local GP practice is HARDEN BLAKENALL, 0 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Walsall Metropolitan Borough Council
Intermediate Care Service is one of 2 services run by Walsall Metropolitan Borough Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Walsall
Information last reviewed October 2026.
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