Home care agency
I Care Service
Home care agency in Dereham, Norfolk
I Care Service
Home care agency in Dereham, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
I Care Service is a home care agency based in Dereham, Breckland, Norfolk, and has been working in the Dereham area since it was founded there in 1992. It provides care and support in people's own homes, with a focus on dementia, and supports older people, younger adults, people with physical disabilities, sensory impairments and learning disabilities. The agency says its links with the local community allow it to offer a more rounded package of care. It describes its approach as built on good working relationships with clients, their families and others important to them, and on supporting its staff so they can provide consistent care. The Care Quality Commission rates the agency Good overall, and Good for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 18 June 2020 · Last inspected 23 January 2020
Inspectors found that people receiving personal care in their own homes from this Dereham-based service were positive about it, and everyone they spoke with would recommend it. Staff were described as kind, respectful and willing to go beyond what was expected, and people said they felt safe and were not rushed. Care plans were detailed and person-centred, and the provider responded promptly to changes in people's needs.
- Staff were described as kind, helpful and respectful, and several people said staff often went beyond what was expected of them.
- Staff received suitable induction and training, and people said staff had the skills needed to provide their care.
- Care plans and risk assessments were detailed and person-centred, and the provider reviewed care regularly and acted quickly when needs changed.
- Recruitment checks were thorough, people felt safe with the staff who supported them, and medicines were managed as prescribed.
- The service's policies and recording systems did not always reflect the least restrictive approach or people's choice and control, and inspectors made a recommendation about recording mental capacity issues.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — I Care Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
I Care Service is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 11.9 miles away. The local GP practice is ORCHARD SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Dereham
Information last reviewed October 2026.
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