City and County Healthcare Group
Human Support Group Limited - The Windings
Home care agency in Frodsham, Cheshire West and Chester
Operated by City and County Healthcare Group
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Human Support Group Limited — The Windings is a home care agency based in Frodsham, North West England. It provides domiciliary care and support to people in their own homes, with a particular focus on dementia care. The agency supports people with dementia, physical disabilities, mental health needs and sensory impairment, delivering personalised support to help clients remain independent at home.
The agency is part of City and County Healthcare Group. In its 2021 inspection, the Care Quality Commission rated Human Support Group Limited — The Windings as Requires Improvement overall. The service was rated Good for Effective, Caring and Responsive care, and Requires Improvement for Safe and Well-led practice.
What inspectors found
CQC: Requires improvementReport published 15 October 2021 · Last inspected 15 September 2021
Inspectors rated this extra care housing service, which supports 26 people with personal care, as requiring improvement, down from Good at its previous inspection. Staff were described as knowing people well, treating them with respect, and protecting their dignity, while care plans and risk assessments were reported as person-centred and updated as needs changed. Medicines management and the oversight of quality were found to be inadequate, and a new manager had recently started but had not yet registered with the regulator.
- Care plans were person-centred and were updated when people's needs changed.
- Risk assessments and staff recruitment were found to be safe.
- People were treated with respect and their dignity was upheld during care visits.
- Staff were described as knowing people well, and the provider worked with other professionals to support good health outcomes.
- Medicines were not always managed safely.
- Staffing pressures and the absence of a registered manager limited the management team's ability to carry out quality audits that could have identified problems sooner.
- The new manager had not yet registered with the Care Quality Commission.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseSparse
- Public ParkLimited
- Tennis CourtSparse
- Bowling GreenLimited
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Human Support Group Limited - The Windings will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Human Support Group Limited - The Windings is backed by a local NHS health network. The nearest A&E is Countess of Chester Hospital, 6.4 miles away. The local GP practice is HELSBY HEALTH CENTRE, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Human Support Group Limited - The Windings is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Frodsham
Information last reviewed October 2026.
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