City and County Healthcare Group
Human Support Group Limited - Pennyman House
Home care agency in Middlesbrough
Operated by City and County Healthcare Group
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
Do you run Human Support Group Limited - Pennyman House? Manage this listing free.
About
Human Support Group Limited operates a home care agency from its Middlesbrough office, providing domiciliary care and support to people in their own homes. The agency supports clients with dementia, physical disabilities, mental health needs and sensory impairment, delivering personalised care that helps people remain independent at home. It is part of City and County Healthcare Group, a large care provider operating across the UK.
The agency was rated Good by the Care Quality Commission in 2020, receiving Good grades across all five key-question areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 24 February 2020 · Last inspected 21 January 2020
The service supports adults who live in their own flats within one purpose-built building, many of whom have physical or mental health conditions, including dementia. Inspectors found that staff treated people kindly, respected their privacy and dignity, and involved them in planning their care. Activities arranged by the provider helped reduce the risk of people becoming socially isolated.
- Medicines were well managed, and people were comfortable with how staff supported them to take them.
- Staff knew how to recognise and report safeguarding concerns and followed infection control procedures.
- Care plans were reviewed regularly to reflect people's current needs, and people had access to healthcare professionals when unwell. Meals and special dietary requirements were met.
- People had a positive relationship with the registered manager, were asked for feedback regularly, and the management team was receptive to feedback and keen to improve.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Human Support Group Limited - Pennyman House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Human Support Group Limited - Pennyman House is backed by a local NHS health network. The nearest A&E is The James Cook University Hospital, 1.3 miles away. The local GP practice is WESTBOURNE MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Human Support Group Limited - Pennyman House is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Middlesbrough
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Human Support Group Limited - Pennyman House, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Human Support Group Limited - Pennyman House?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.