Housing & Care 21
Housing 21 - Poppy Dene
Home care agency in Peterlee, County Durham
Operated by Housing & Care 21
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About
Housing 21 - Poppy Dene is a home care agency based in Peterlee, County Durham, providing care and support to older people and younger adults in their own homes. The service is run by Housing & Care 21 and was rated Good by the Care Quality Commission in 2023, achieving Good grades across all five key areas: Safe, Effective, Caring, Responsive and Well-led.
The agency supports people with a range of care needs, enabling them to remain living independently with the backing of a dedicated team and onsite management.
What inspectors found
CQC: GoodReport published 30 June 2023 · Last inspected 12 June 2023
Inspectors found that people using Housing 21 - Poppy Dene were supported to make their own choices, with risks managed and medicines given safely. Staff were described as unhurried and caring, with the same familiar team providing continuity, and people felt safe with them. Staff were reported to be well supported, and the registered manager was described as approachable and aware of their responsibilities.
- Staff were described as unhurried, caring and respectful of privacy and dignity
- Consistent staff groups supported continuity of care and good communication with people
- Medicines were given safely and infection control systems were effective
- The service had become an inclusive part of the local community, with events and a community restaurant
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Housing 21 - Poppy Dene will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Housing 21 - Poppy Dene is backed by a local NHS health network. The nearest A&E is Sunderland Royal Hospital, 9.9 miles away. The local GP practice is WILLIAM BROWN CENTRE, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Housing & Care 21
Housing 21 - Poppy Dene is one of 79 services run by Housing & Care 21 on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Peterlee
Information last reviewed October 2026.
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