Home care agency
Comfort Call Durham
Home care agency in Peterlee, County Durham
City and County Healthcare Group
Comfort Call Durham
Home care agency in Peterlee, County Durham
Operated by City and County Healthcare Group
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About
Comfort Call Durham is a home care agency run by City and County Healthcare Group. Based in Peterlee, County Durham, it delivers care and support to people in their own homes. The agency works with older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health needs and sensory impairment.
Comfort Call Durham was rated Good by the Care Quality Commission in 2023, receiving Good grades across all five key-question areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 5 July 2023 · Last inspected 20 April 2023
Inspectors found that people and their relatives were content with the personal care provided, and described staff as caring and supportive, with one relative saying the carers lift their family member's spirits. The report describes a positive culture in which the provider, registered manager and staff work together, and a service where people, relatives and staff are regularly asked for their views. The inspection was a focused review of the safe and well-led areas, and the overall rating remained good.
- People and relatives were happy with the care and with the staff who provide it.
- Safeguarding and risk management were in place, and the provider learned from past accidents and incidents to reduce future risks.
- There were enough staff to meet people's needs, safe recruitment was followed, and medicines were managed safely.
- The provider ran regular audits and spot checks, and gathered feedback from people, relatives and staff through surveys, meetings and reviews.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call Durham will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call Durham is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 9.4 miles away. The local GP practice is BEVAN MEDICAL GROUP, 1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call Durham is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Peterlee
Information last reviewed October 2026.
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