Home Instead
Home Instead
Home care agency in Epping, Essex
Operated by Home Instead
What do these badges mean?
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Home Instead is a home care agency that provides care and support in people's own homes across the Epping Forest area, with its office in Epping, Essex. It says it serves communities including Ongar, Waltham Abbey, Old Harlow and Chigwell, and the places in between. Its specialist focus is dementia care, and it supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities. The agency says it matches each client with a carer based on skills, interests and personality, and that it guides families through each step at their own pace.
The Care Quality Commission rates Home Instead as Requires Improvement overall. It is rated Good for being effective, caring and responsive, and Requires Improvement for being safe and well-led.
What inspectors found
CQC: Requires improvementReport published 19 October 2023 · Last inspected 18 September 2023
Inspectors heard that people and their families valued the service, with staff described as going further than expected and treating people warmly. Risks were assessed and updated when people's needs changed, and infection prevention and protective equipment were found to be in order. Overall, the service's rating fell from Good to Requires Improvement, mainly because of medicines, governance and quality checks.
- Feedback from a family member described the registered manager and staff as kind, caring and attentive beyond the usual.
- Risks to people were assessed and reviewed, with care plans updated when needs changed.
- Staff had access to protective equipment and infection prevention measures were effective.
- People were supported to make their own choices and keep control of their lives, and staff encouraged independence and understood individual preferences.
- People's medicines were not always managed safely, and checks on the accuracy of medicines records were not always robust.
- Governance and quality assurance systems were not robust enough to identify the shortfalls inspectors found.
- Care plans held limited information about people's wishes for end-of-life care.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsSparse
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead is backed by a local NHS health network. The nearest A&E is Princess Alexandra Hospital, 5.1 miles away. The local GP practice is HIGH STREET SURGERY, EPPING, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Epping
Information last reviewed October 2026.
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