Home Instead
Home Instead
Home care agency in Newport, Telford and Wrekin
Operated by Home Instead
What do these badges mean?
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Home Instead is a home care agency based in Newport, Shropshire, which sends care staff into people's own homes. Its services include live-in care, which helps older adults stay independent and settled at home for longer. The agency says its staff meet care and support needs discreetly and with respect for dignity. Dementia is its main area of focus, and it also supports older adults, younger adults, people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
The Care Quality Commission rated Home Instead Outstanding overall in a report published in 2020. Its Caring and Well-led key questions were also rated Outstanding, while Safe, Effective and Responsive were rated Good.
What inspectors found
CQC: OutstandingReport published 17 January 2020 · Last inspected 4 December 2019
Inspectors rated this agency, which provides personal care to people in their own homes, as outstanding, the same as at its previous inspection. They found staff who were very caring and often did more than their role required, and a team that was motivated and proud of the service. Inspectors also noted that the provider uses people's views to shape the service and that its training led to real improvements in care.
- Leadership that seeks out people's views and uses them to shape the service
- Caring staff who often go beyond their job roles, and people and relatives who would recommend the agency
- Staff matched to people to build trust and shared interests, with work to reduce loneliness and wider social opportunities
- Safe, well-trained staff, with risks monitored, safeguarding systems in place and good infection control
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysSparse
Gallery
What home care costs
Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead is backed by a local NHS health network. The nearest A&E is Princess Royal Hospital, 6.8 miles away. The local GP practice is WELLINGTON ROAD SURGERY, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newport
Information last reviewed October 2026.
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