Home care agency
Hilltop Works
Home care agency in Leicester, Leicestershire
Hilltop Works
Home care agency in Leicester, Leicestershire
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Hilltop Works is a home care agency based in Leicester, East Midlands, providing care and support in people's own homes. It supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
Hilltop Works was rated Requires Improvement by the Care Quality Commission in 2022. The inspection found the agency's caring approach to be good, though it identified areas for development across safe, effective, responsive and well-led services.
What inspectors found
CQC: Requires improvementReport published 27 October 2022 · Last inspected 9 September 2022
Inspectors rated this domiciliary care agency, which supports people in their own homes with personal care, as requires improvement, down from good at its previous premises. People said they felt safe with staff, that their privacy and dignity were respected, and that they were not rushed. Staff were described as kind and caring, and people were supported with eating and drinking and with keeping up relationships that mattered to them.
- People said they felt safe while receiving care from staff
- Privacy, dignity and independence were respected
- Staff were described as kind and caring and people did not feel rushed
- People were supported with nutrition and hydration and with maintaining relationships that mattered to them
- Recruitment procedures were not robust, including some pre-employment checks on prospective staff
- Care plans and risk assessments were not always regularly updated, and most people did not know what their care plan contained or have a copy
- Medicine management was not always safe because records were not always kept or checked against current prescriptions
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Hilltop Works will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Hilltop Works is backed by a local NHS health network. The nearest A&E is Leicester Royal Infirmary, 8 miles away. The local GP practice is HEATH LANE SURGERY, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Leicester
Information last reviewed October 2026.
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