Home care agency
Help at Home Leicester
Home care agency in Leicester, Leicestershire
City and County Healthcare Group
Help at Home Leicester
Home care agency in Leicester, Leicestershire
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Help at Home Leicester is a home care agency based in Leicester, East Midlands, providing care and support delivered in people's own homes. Run by City and County Healthcare Group, it supports older people, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Good by the Care Quality Commission in 2020, with Good ratings for safety, caring, responsiveness and leadership. The effective key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 22 December 2020 · Last inspected 26 November 2020
Inspectors looked at this home-care service in two visits in late 2020, focusing on safety and how the service is run. They found that people generally felt safe and trusted their familiar staff, that staff were recruited carefully, and that medicines, risk guidance and infection control were handled well during the pandemic. Records were kept electronically and accessible to staff on hand-held devices.
- Staff were recruited through a thorough process and there were enough of them to provide the care people needed.
- Risk guidance in care records was clear, and staff training supported safe practice, including safeguarding and infection control.
- A Covid-19 contingency plan was in place, and people and families were contacted to discuss their care during the pandemic.
- Quality monitoring systems were in place and used to drive improvement, and the provider understood its legal responsibilities.
- A few people said office-based staff were not always timely and that communication sometimes fell short of their expectations.
- The registered manager identified this communication issue as an area for improvement, and personnel changes were made to address it.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Help at Home Leicester will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Help at Home Leicester is backed by a local NHS health network. The nearest A&E is Leicester Royal Infirmary, 4 miles away. The local GP practice is ENDERBY MEDICAL CENTRE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Help at Home Leicester is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Leicester
Information last reviewed October 2026.
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