Herts at Home
Home care agency in Letchworth Garden City, Hertfordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Herts at Home is a domiciliary care provider based in Letchworth Garden City, Hertfordshire. It delivers care and support to people in their own homes, working with older adults, younger adults with disabilities, and people with dementia and physical or learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2023. It was rated Good for effectiveness, caring and responsiveness, though the Safe and Well-led key questions were assessed as Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 3 January 2023 · Last inspected 21 November 2019
Inspectors found that people generally receive good care and support, and that they feel safe, with no missed visits recorded. However, people were not always told when a care worker was running late, and cover from external agency staff did not always meet people's needs consistently. Some staff have become unhappy and less motivated since an organisational restructure, which left some feeling undervalued.
- People said they receive good care and support, and their relatives felt confident that they are safe and protected from harm.
- Recruitment checks were safe and thorough, and care workers were trained and had their medicines competence checked by senior staff.
- Care workers were trained in safeguarding and infection control, and knew how to recognise and report concerns.
- Local managers were described as supportive and approachable, and risk assessments were reviewed as people's needs changed.
- Fire safety training was not included in the training programme, and care workers confirmed they had not received it, so people may not be fully protected in a fire.
- Care workers sleep in at the housing schemes, but no out-of-hours support is available overnight in an emergency.
- Staff morale has dipped after the restructure, and some staff do not feel senior management is open, approachable or supportive, or that their feedback is confidential.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAmple
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Herts at Home will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Herts at Home is backed by a local NHS health network. The nearest A&E is Lister Hospital, 3.7 miles away. The local GP practice is THE GARDEN CITY SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Letchworth Garden City
Information last reviewed October 2026.
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