Home care agency
Helping Hands - West Northumberland
Home care agency in Hexham, Northumberland
Helping Hands - West Northumberland
Home care agency in Hexham, Northumberland
Operated by HH Community Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Helping Hands - West Northumberland is a home care agency based in Hexham that delivers care and support in people's own homes. It supports older people, younger adults and people living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse and eating disorders.
The agency was rated Good by the Care Quality Commission in 2023, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 24 February 2023 · Last inspected 6 February 2023
Inspectors found staff to be caring and considerate, and most people and relatives said they would recommend the service. Medicines were well managed, infection control was sound, and care records were tailored to each person, with people and relatives involved in planning their care. Recruitment had been difficult at times because of national shortages of care staff, but the report found enough safely recruited staff in place.
- Staff were described as caring and considerate.
- Most people and relatives said they would recommend the service.
- Medicines were well managed and infection control followed good practice.
- Care records were personalised, people and relatives helped plan care and give feedback, and managers checked quality and safety through regular audits while working well with other healthcare professionals.
- Recruiting staff had at times been difficult, which the report links to nationwide shortages of care workers.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Helping Hands - West Northumberland will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands - West Northumberland is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 19.2 miles away. The local GP practice is BURN BRAE MEDICAL GROUP, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of HH Community Care
Helping Hands - West Northumberland is one of 5 services run by HH Community Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hexham
Information last reviewed October 2026.
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