Home care agency
Helping Hands - East Northumberland
Home care agency in Cramlington, Northumberland
Helping Hands - East Northumberland
Home care agency in Cramlington, Northumberland
Operated by HH Community Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Helping Hands - East Northumberland is a home care agency based in Cramlington that delivers care and support to people in their own homes. It supports older people, younger adults and those living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse and eating disorders.
The agency was rated Good by the Care Quality Commission in 2022, with Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 16 June 2022 · Last inspected 26 May 2022
Inspectors found that staff were kind and considerate, and most people who spoke with them said they would recommend the home-care service. Medicines were handled safely, infection control was good, and care records gave clear guidance on how people wished to be supported. People and their relatives took part in planning care and in giving feedback, and the provider's management team monitored quality and safety through an improved programme of audits.
- Staff were described as kind and considerate, and most people would recommend the service.
- Infection control and personal protective equipment practice were good.
- Medicines were managed safely, supported by a new IT system to monitor them.
- People were supported to make their own choices, with the least restrictive approach used in their best interests.
- Recruitment had at times been slow, which the report links to nationwide shortages of care staff, although inspectors found enough safely recruited staff to meet people's needs.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Helping Hands - East Northumberland will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands - East Northumberland is backed by a local NHS health network. The nearest A&E is Northumbria Specialist Emergency Care Hospital, 0.8 miles away. The local GP practice is VILLAGE MEDICAL GROUP, 1.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of HH Community Care
Helping Hands - East Northumberland is one of 5 services run by HH Community Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Cramlington
Information last reviewed October 2026.
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