Midshires Care Ltd
Helping Hands Northampton
Home care agency in Northampton, West Northamptonshire
Operated by Midshires Care
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About
Helping Hands Northampton is a home care agency run by Midshires Care Ltd. It provides care and support in people's own homes from its office in Northampton, West Northamptonshire. Its stated care focus is dementia, and it also supports older people, younger adults under 65, and people with physical disabilities, sensory impairments or learning disabilities. Personalised care is offered to suit individual needs and lifestyles, including for people with ongoing, progressive or terminal conditions arising from ageing, accident or injury, so that they can keep living well in their own home and community.
The Care Quality Commission rates the agency Requires Improvement overall, based on a report published in 2021. Its ratings are Good for safe, effective and caring, and Requires Improvement for responsive and well-led.
What inspectors found
CQC: Requires improvementReport published 15 December 2021 · Last inspected 8 November 2021
Inspectors found that people using this home-based agency were generally content with the personal care they received, and described staff as respectful, kind and easy to talk to. Care plans were seen to match each person's needs and preferences, and people were supported to make their own choices. Concerns centred on visit timing, the oversight of care quality, and support and training for staff.
- Staff were seen to treat people with respect, dignity and a warm, friendly manner.
- Care plans were tailored to each person's needs and preferences, with guidance on reducing risks.
- Safe recruitment checks helped make sure only suitable staff were employed.
- People were supported to make their own decisions, with the least restrictive approach used and their best interests considered.
- Visits were not always punctual, so personal care was sometimes not delivered at the planned times.
- Systems for checking the quality of the service were incomplete.
- Staff support, including around workloads, needed improvement, and training needed better organisation and did not yet cover every person's health conditions.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Northampton will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Northampton is backed by a local NHS health network. The nearest A&E is Northampton General Hospital, 0.4 miles away. The local GP practice is MAPLE ACCESS PARTNERSHIP LLP, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Northampton is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Northampton
Information last reviewed October 2026.
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