Midshires Care Ltd
Helping Hands North Norfolk
Home care agency in Fakenham, Norfolk
Operated by Midshires Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Helping Hands North Norfolk is a home care agency run by Midshires Care Ltd from its office in Fakenham, Norfolk. It provides care and support in people's own homes, with a specialist focus on dementia. Care is personalised to each client's needs and lifestyle, and the agency supports people with ongoing, progressive or terminal conditions arising from ageing, accident or injury, helping them stay in the home and community they know.
The agency supports older people, younger adults under 65, people with physical disabilities, people with sensory impairment and people living with dementia. The Care Quality Commission rates it Good overall, with Safe, Effective, Caring and Responsive also rated Good. Well-led is rated Requires Improvement. The report was published in 2020.
What inspectors found
CQC: GoodReport published 11 March 2020 · Last inspected 5 November 2019
Inspectors found that people using this North Norfolk home care agency were protected from harm, received their medicines as prescribed, and were treated with kindness and respect. Staff were described as approachable and supportive, and care plans were thorough. The report notes that the service had an interim management arrangement after the registered manager left, with some gaps in governance and quality checks.
- People were protected from abuse, neglect and discrimination, and staff acted to prevent harm
- Medicines were given in line with prescribers' instructions
- People described staff as kind, considerate and helpful, and felt their dignity and independence were promoted
- Care was personalised, and people were involved in planning their care
- Some people reported inconsistency in which staff visited, which affected the continuity of relationships; recent recruitment was aimed at addressing this
- Feedback on staff's ability to care for people living with dementia was mixed
- Governance, quality assurance and organisation of the service needed improvement, and care plans were not always reviewed holistically
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands North Norfolk will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands North Norfolk is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 17.6 miles away. The local GP practice is FAKENHAM MEDICAL PRACTICE, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands North Norfolk is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Fakenham
Information last reviewed October 2026.
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