Midshires Care Ltd
Helping Hands Bury St Edmunds
Home care agency in Bury St Edmunds, Suffolk
Operated by Midshires Care
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Helping Hands Bury St Edmunds is a home care agency run by Midshires Care Ltd, based in Bury St Edmunds in West Suffolk. It sends carers to people in their own homes and has a particular focus on dementia. The agency says its services are shaped to suit each person's needs and lifestyle, and it supports people living with long-term, worsening or end-of-life conditions that result from ageing, accident or injury, helping them stay in their own homes and communities.
The agency supports older people, adults under 65, people with physical disabilities and people living with dementia. The Care Quality Commission rated it Good overall in its report published in 2021, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led key questions.
What inspectors found
CQC: GoodReport published 15 September 2021 · Last inspected 1 September 2021
Helping Hands in Bury St Edmunds provides care in people's own homes, and at the time of the visit 23 of its 35 users received help with personal care. Inspectors rated the service good, finding that people felt safe, were treated kindly, and had their needs and preferences understood by staff. The report also describes support with meals and drinks, joint working with health professionals, and emotional support alongside practical help.
- Staff were recruited safely and trained, with induction that included shadowing and ongoing spot checks of their skills, such as handling medicines and moving people safely.
- People were supported to make their own choices, with the least restrictive approach used and their best interests considered.
- Care was personalised, with staff who knew people well and gave social and emotional support as well as personal care.
- People said they were very happy with their care, and reported that concerns and complaints were answered quickly.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Bury St Edmunds will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Bury St Edmunds is backed by a local NHS health network. The nearest A&E is West Suffolk Hospital, 0.9 miles away. The local GP practice is THE GUILDHALL AND BARROW SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Bury St Edmunds is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Bury St Edmunds
Information last reviewed October 2026.
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