Heartland Manor
Care home in Brockenhurst, Hampshire
Operated by The Wilverley Association
What do these badges mean?
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
Do you run Heartland Manor? Manage this listing free.
About
Heartland Manor is a 46-bed home providing residential and dementia care in Brockenhurst, Hampshire. The home includes a specialist dementia unit alongside general residential accommodation. It is rated Good by the Care Quality Commission across all key questions: Safe, Effective, Caring, Responsive and Well-led (report published 2022).
The home is operated by Everwood, a charity focused on care for older people. Heartland Manor offers both residential and dementia-specific care within its 46 registered beds.
What inspectors found
CQC: GoodReport published 14 June 2022 · Last inspected 18 May 2022
Inspectors found Forest Oaks, a care home for up to 46 older people and younger adults, provides personal and nursing care across residential and nursing wings. Staff were trained in safeguarding, risks were assessed, and the premises were clean and well maintained. The report describes the service as having had recent manager changes that staff found unsettling, with a new manager starting during the inspection.
- Staff were trained in safeguarding and felt confident that concerns would be acted on
- Risks to people were assessed and equipment was regularly serviced and checked
- Medicines were managed safely, and the premises were very clean
- Good working relationships were built with health and social care professionals and the local community
- Feedback on staffing levels was mixed, although staffing was increased during the inspection
- Frequent changes of manager had unsettled staff, and plans to add team leaders to reduce pressure on nurses were still being put in place
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Food hygiene rating
Generally satisfactory
Food Standards Agency · inspected April 2026
What's nearby
- Set back from main road noise
- Fire station about 350 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseSparse
- Public ParkLimited
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsLimited
- TakeawaysLimited
Local crime statistics
15 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Hampshire council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £1,203 |
| 2025 | £1,245 |
What Hampshire council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Heartland Manor is backed by a local NHS health network. The nearest A&E is Southampton General Hospital, 10.1 miles away. The local GP practice is NEW FOREST MEDICAL GROUP, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Brockenhurst
Local clubs, charities and support groups that help older residents stay active and connected.
New Forest Care Homes Ltd
Our principal activity is the 24 hour provision of residential accommodation and individual care to 37 elderly people, who need varying levels of support to assist them in their day to day…
Age Concern (Spelthorne)
Provision of services to the elderly of the Borough of Spelthorne
The Dementia Care Hub
At The Dementia Care Hub CIO, we offer a programme of hub-based activities to support people living with dementia and the carers who support them. We operate in Hampshire, focusing on underserved…
Part of The Wilverley Association
Heartland Manor is one of 2 homes run by The Wilverley Association on AskBart. See how the group's homes are rated and where it operates.
More care homes near Brockenhurst
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Heartland Manor, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with care home fees or funding? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Heartland Manor?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.